Frequently Asked Questions
Is this the official IRCTC website?
No, this is an independent informational website. We are NOT affiliated with IRCTC or Indian Railways. For official bookings, visit www.irctc.co.in
Can I book train tickets on this website?
No, we don't provide booking services. We provide guides and information to help you book tickets on the official IRCTC website or app.
How do I book train tickets online?
Visit the official IRCTC website, create an account, search for trains, select your train, add passengers, and make payment. Check our detailed booking guide for step-by-step instructions.
What is the best time to book Tatkal tickets?
Tatkal booking opens at 10:00 AM for AC classes and 11:00 AM for non-AC classes, one day before journey. Be ready with all details and payment method. See our Tatkal booking guide.
How can I check my PNR status?
Check PNR status on IRCTC website/app, via SMS (send PNR to 139), or call 139. Our PNR status guide explains all methods.
What are IRCTC cancellation charges?
Charges vary by ticket type and cancellation time. For confirmed tickets, charges range from ?240-?480 depending on class. Check our refund rules guide for details.
How do I get a refund for cancelled trains?
For railway-cancelled trains, refunds are automatic to your original payment method within 7-14 days. No TDR filing needed. See our cancelled trains guide.
What is senior citizen concession?
Male senior citizens (60+) get 40% discount, female senior citizens (58+) get 50% discount on base fare in most classes. Learn more in our senior citizen guide.
How do I contact IRCTC customer care?
Call 14646 or 08044647999, email care@irctc.co.in, or use live chat on IRCTC website. Our customer care guide has all contact details.
I forgot my IRCTC password. What should I do?
Click "Forgot Password" on IRCTC login page, enter username/email, verify OTP, and set new password. See our login problems guide for help.
How do I check live train running status?
Enter train number on IRCTC website/app, send SMS "AD
Can I book tickets using IRCTC mobile app?
Yes, download IRCTC Rail Connect app from Play Store/App Store. Our mobile app guide shows how to book tickets on the app.
Are your guides free to use?
Yes, all our guides and information are completely free. We provide comprehensive information to help you navigate IRCTC services.
Do you provide customer support?
We provide informational guides. For IRCTC booking support, contact official IRCTC customer care. For questions about our website, contact us.
Still Have Questions?
If you couldn't find the answer you're looking for, check our comprehensive guides or contact us.